DELIVERY PROCESS
Delivery procedures by carrier.
Because every product is handmade on-demand and we do not carry inventory, we average 3 business day production and offer the following shipping methods:
- Express (International): 3-5 business days, dropshipped to the end customer directly from China.
- Premium (International): 4-7 business days, dropshipped to the end customer directly from China.
- Economy (US Only): 7-10 business days, dropshipped from our manufacturing center to our distribution center in Columbus where it is relabeled and shipped to the end customer.
Please note, shipping times are estimated and also are contingent upon destination. Once a shipment has left our manufacturing centers, our carriers assume responsibility of the shipment and therefore Kin Custom cannot guarantee delivery times, only estimated. For Home Goods, we average 7 business day production. If you are in a US territory or have an APO address check out our delivery times here.
All packages will require signatures upon delivery. However, carrier protocol is to leave the package at a specific location without signature if the delivery area meets carrier safety measures. You may visit the following carrier websites to adjust your delivery options.
Two delivery attempts are made from shipping carriers. After two attempts have been made, the package will remain at a local facility for 7 days before sending back to the shipper or you may risk having it destroyed. If you miss the second attempt, please contact the carrier to confirm which local facility the package is located at for pickup. Once a shipment is destroyed, Kin Custom cannot refund the order. If you have issues retrieving your package, please contact Kin Custom and we are happy to assist in getting your package successfully delivered.